Refund Policy
At AMERICAN DIESEL, we're dedicated to providing top-quality components and excellent service. Please take a moment to review our policy regarding returns and refunds before finalizing your purchase. Your understanding helps us serve you better.
Exhaust & DPF/CAT Products: All Sales Final
Please note that all sales of exhaust systems, DPF/CAT delete kits, and related components are considered final. Due to the specialized nature of these items, we cannot accept returns, offer refunds, or facilitate exchanges for these products under any circumstances. We encourage you to confirm your selection carefully.
Order Cancellations: No Changes After Purchase
Once an order has been placed with AMERICAN DIESEL, it cannot be canceled or returned, even if it has not yet shipped. We process orders swiftly to ensure quick delivery. Please double-check your order details thoroughly before completing your purchase.
Defective Product Replacements
We stand by the quality of our products, but cannot be responsible for issues arising from installation.
. Damage during installation does not qualify for a replacement or refund. We recommend professional installation.
. Replacements are exclusively offered for manufacturer defects found in the following products:
-EGR Delete Kits
- DPF Delete Kits (excluding DPF/CAT components)
. You must request a replacement for a manufacturer defect within 30 days of your purchase date. Requests beyond this 30-day period cannot be processed.
Tuner Troubleshooting & Refund Eligibility
Tuners can sometimes display error messages, which are often normal and can be resolved with expert assistance.
. Error messages alone do not qualify for a refund. Our technicians are available to help troubleshoot.
. A refund for a tuner will only be considered if our technicians conclusively determine that the issue is a non-resolvable, direct fault of the tuner's programming.
. If the issue stems from mechanical or electrical problems within your vehicle, the tuner remains non-refundable.
. Fully functional and error-free tuners are not eligible for return.
Situations Where Returns or Refunds Are Not Accepted
We are unable to issue refunds or replacements under the following conditions:
. The product incurred damage during installation, was mishandled, or was modified by the customer. We are not liable for incorrect installation.
. The product has been used, installed, or tampered with.
. Electrical components, including tuners, have been programmed or installed.
. You received all the correct parts as per your order. Once the accurate components are delivered, the order is considered complete and final.
. The order was placed incorrectly by the customer. Please review your cart carefully before finalizing your purchase.
Need Assistance? Contact Us!
If you have any questions, require technical support, or need clarification on our policy, our team is ready to help!
AMERICAN DIESEL
Address: Marietta Street 101, Atlanta, NW 30303
Email: info@american-diesel.shop
Phone: +1 678-293-4249